Publications
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SERVICE INNOVATIONS IN SWEDEN BASED INDUSTRIES
-aiming for 30-60% revenue increase There exist a large consensus amongst companies that an increased range of service could increase revenues as much as 30-60%! MTC has, on comission from VINNOVA, carried out a study with a strategic and business-related perspective, of the industrie's challenges in development of the service area.The purpose of the study and report is to even further make concrete and intensify the analysis of the industries challenges and need for knowledge in service-development. |
The Study was carried out through an interactive and close dialogue in a series of workshops with leading industrial companies, such as: ABB Robotics, AGA, Alfa Laval, Ericsson, SAAB Aerotech, SKF, SSAB, Tetra Pak and Volvo Group.
the Report is awailable in both swedish and english.
It can be downoladed (for free) »
VINNOVA rapport ISBN 978-91-85959-92-1
Creating Business out of Industrial Offerings Two and a half years ago, a number of leading companies decided to participate in a new project, ‘Developing Industrial Offerings - DInO’. They all had the objective to better understand drivers, methods, and implications for the successful management of the transition from being a mainly product oriented company, towards becoming increasingly service oriented. Read more »
Order the report » for 150 SEK (not including VAT or shipping) |
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Compendiums from the project Industrial After Sales Services (IASS).
Aimed at increasing the margins of the aftermarket through the industrializing of service. (2006)
Industrializing After Sales Services » - the overall project.
Value Creation » - how aftermarket-service can create and help drive businessdevelopment.
Customer touch-points » - understanding of the customer perspective and using the customer as a co-creator in developing service offerings, by using designmethods.
Cost efficiency » - how to enhance the efficiency of the service development process.
Prices and contracts for service selling » - service contracts and pricemodels.
E-business value creation(2002) A future-oriented and though stimulating booklet about electronic business between companies, e-B2B, based on hands-on experiences and knowledge sharing management dialogues involving participating companies of the e-B2B industry research projekct. It is prepared and produced by the Foundation of Marketing Technology Centre, MTC, in cooperation with Linköpings University. ISBN 91-971430-2-2 |
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